Terms of Use

When entering prescription information on our website, you must only provide details given by your eye care provider. Hanz Prellet is not responsible for any inaccuracies or consequences arising from incorrect prescription information provided by the user.It is important to note that you should have a valid prescription before placing an order for prescription glasses on our site. By agreeing to these terms, you grant us permission to contact you to provide us with a copy of your original prescription, if needed, to verify your prescription details and any other necessary information.

Product Descriptions:

While we strive to provide accurate and detailed product descriptions, it is possible that they may not always be entirely accurate or up to date. Hanz Prellet does not warrant the accuracy, completeness, or reliability of any product descriptions on the website. We reserve the right to modify, update, or remove any product information without prior notice.

Deliveries:

We make every effort to ensure timely delivery of all orders. The estimated delivery time should not exceed 30 days from the date of purchase, unless unforeseen circumstances arise. However, please note that delivery times may vary depending on the shipping carrier and destination. Hanz Prellet is not liable for any delays or disruptions caused by external factors beyond our control.

Cancellation and Return Policy:

You have the right to cancel your order before it is shipped. Once the order is shipped, cancellation is no longer possible. Hanz Prellet reserves the right to cancel any order due to stock availability, technical errors, or suspected fraudulent activity.

Returns and Exchanges:

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your glasses, you may return them within 14 days of receipt for a full refund. All returned items must be in their original condition and in the original package.

Hanz Prellet Credits:

Hanz Prellet Credits can be earned and used within the "My Account" section of our website. These credits are valid for 24 months from the date of issuance and can be applied toward future purchases on our website. Hanz Prellet reserves the right to modify or terminate the Hanz Prellet Credits program at any time without notice.

Warranty:

Frames and lenses purchased from Hanz Prellet are covered by an initial unlimited 2 year warranty on our frames and lenses,. If you encounter any issues covered by the warranty, please contact our Customer Service Department for assistance.

Order Policy:

By placing an order with Hanz Prellet, you agree to the following terms. Production times may vary depending on the complexity of your order and other factors, and we strive to provide accurate estimates. You will receive an email confirmation once your order is placed. We accept various payment methods, and only one coupon code can be applied per order.

Eyewear Fitting:

It is important to provide correct parameters and prescription information when ordering eyewear from Hanz Prellet. We rely on the accuracy of the information you provide to ensure proper fitting and vision correction. We recommend consulting with your eye care professional to obtain the necessary measurements and prescription details.

Trademarks:

All trademarks displayed on the Hanz Prellet website are owned by Hanz Prellet and its parent company, Western Opticals. Unauthorized use or reproduction of these trademarks is strictly prohibited.

Mobile Terms & Conditions:

By agreeing to these terms, you consent to Hanz Prellet's ability to send text messages to the phone number you provide. Any data obtained from this messaging service may be used to contact you regarding products or services. You have the option to revoke this consent by texting STOP to the designated number.

Emails:

By providing your email address, you give Hanz Prellet permission to contact you via email. We may send important updates, promotional offers, and other relevant information to the email address you provide. You can unsubscribe from our newsletter at any time by following the instructions provided in the email.

Voice Recording:

You acknowledge and consent that Hanz Prellet may record or monitor any communication made during calls to our website. This is done in compliance with applicable laws and regulations. We reserve the right to use this information for the purposes outlined in our Privacy Policy. Please note that we are not obligated to monitor or record our services for accuracy or quality.

Our Rights:

Hanz Prellet reserves the right to monitor the website and disclose any content, records, or electronic communication, as required by law, to operate the website effectively, or to protect our rights or the rights of our users. We reserve the right to terminate or suspend user accounts without notice for any conduct that violates these terms or is deemed harmful or inappropriate. Our commitment to customer service also allows us to refuse to sell products to users who may intend to resell them.

Termination:

Hanz Prellet reserves the right to terminate any user's access to the website at any time and for any reason. If you do not agree with these terms and conditions, you must cease using the website immediately.

Applicable Law:

Hanz Prellet is a company registered in the United States of America. Users from other countries may access and use the website at their own discretion, but we make no representation that the content of the website is appropriate or available in locations outside of the United States. Users are responsible for complying with their local laws and regulations.

Site Content:

All content on the Hanz Prellet website is protected by copyright laws. No part of the content may be modified, removed, or used without the prior written permission of Hanz Prellet. This includes text, images, graphics, videos, and any other materials. You may not reproduce, distribute, or publish any content without obtaining proper authorization.

Electronic Communications:

By using the Hanz Prellet website, you agree to receive electronic communications from us. This includes emails, notifications, and other electronic messages, essential for order processing, customer support, and other related purposes. You have the option to unsubscribe from our newsletter at any time by following the instructions provided in the email.

Links to Third Party Sites:

Hanz Prellet may provide links to third-party websites for your convenience. However, we do not endorse, control, or have any responsibility for the content, services, or products offered on these linked sites. Your use of linked sites is entirely at your own risk, and we recommend reviewing the terms and conditions and privacy policies of any third-party websites you visit.

Intellectual Property Policy:

Hanz Prellet respects intellectual property rights and complies with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA). We do not permit the infringement of any intellectual property associated with the manufacture, design, branding, and packaging of our products. Unless otherwise dictated by the nature of the delivered product, customers are prohibited from introducing modifications to the products supplied by us. The use of our trademarks, including but not limited to the words "Hanz Prellet," is strictly prohibited. All content, designs, text, graphics, software compilations, and other materials on our website are the property and/or copyright of Hanz Prellet or its licensors, protected by copyright, trademark, and other laws of the United States.

Privacy Policy:

Hanz Prellet values your privacy and is committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data. You have the option to opt-out of certain uses of your personal information when requested. If you no longer wish to receive our newsletters and promotional communications, you can opt-out by following the instructions provided. By providing your email address, you consent to receive communications from us, including important updates and offers. We will handle your personal information in accordance with our Privacy Policy.

Disclaimer of Warranty:

The content on the Hanz Prellet website is provided as a service to our customers. It is important to note that the information provided on our site is not comprehensive and may not cover all eye diseases or medical information relevant to your eyecare needs. The content is intended for general health information purposes only and should not be used as a substitute for professional medical advice, diagnosis, treatment, or care. Specific medical questions about your condition, treatment, care, or diagnosis should be directed to your professional eyecare provider. Hanz Prellet does not endorse, operate, control, or assume responsibility for any product, brand, method, treatment, information, or service provided on our website. The information, services, and products on our site are provided "as is" without warranty of any kind, express or implied. We do not guarantee that the information, services, and products on our site will meet your requirements or be free from inaccuracies or errors.

Limitation on Liability:

By using the Hanz Prellet website, you assume full responsibility for all risks associated with your use of the site. We and any other party involved in creating, producing, or distributing the site shall not be liable for any direct, indirect, incidental, special, or consequential damages, including loss of profits, goodwill, use, data, or other intangible losses, that may result from your use of or inability to use the site. This includes the cost of procurement of substitute goods, services, or information obtained through the site. We are not responsible for unauthorized access or alteration of your transmissions or data. Any statements or conduct of third parties on the site are their responsibility and not endorsed by Hanz Prellet. The limitation on liability applies to all content, merchandise, and services available through the site.

General Information:

These Terms and Conditions constitute the entire agreement between Hanz Prellet and the user, governing the use of our website. Additional terms and conditions may apply to affiliate services, third-party content, or third-party software. Our failure to enforce any right or provision in these Terms and Conditions shall not constitute a waiver of such right or provision. If any provision is found to be invalid, the parties agree that the court should strive to give effect to the parties' intentions, and the remaining provisions shall remain in full force and effect.

Submissions to the Site:

Hanz Prellet welcomes feedback and comments from our customers regarding our products and services. Any comments, suggestions, ideas, materials, or other information (collectively, "Submissions") you provide to us shall become our property. We are under no obligation to treat Submissions as confidential, and we shall not be liable for any use or disclosure of Submissions. By providing Submissions, you grant us exclusive ownership and unrestricted use of the Submissions for any purpose, commercial or otherwise, without compensation to you. This includes the right to publish Submissions on our site or elsewhere.